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Go to the shopProducts Return
Products Return
We strive for accurate order processing, yet occasional errors may arise, and we are dedicated to promptly addressing and resolving any issues.
Should you find dissatisfaction with your order for any reason, unopened products can be returned to us in their original condition, ensuring they remain unopened and securely sent back.
Our return policy covers a period of 14 days, and beyond this duration, we regret to inform you that we cannot facilitate a refund or exchange.
To qualify for a return, the item must be unused and unopened, maintaining its original condition upon receipt. Additionally, it should be in its original packaging, and you must provide a receipt or proof of purchase.
Upon receipt and inspection of your return, we will notify you via email concerning the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or the original method of payment within a specified timeframe.
We extend a full refund and exchange for packaged, sealed items within 14 working days of purchase. It's important to note that fragrance oils in clear or crystal bottles are exempt from this policy. Refunds apply exclusively to regular-priced items; unfortunately, sale items cannot be refunded. Promotional, reduced, or discounted items are not eligible for refunds. Please be aware that we can only facilitate a refund or replacement if the product is damaged, contingent upon receiving video or picture evidence of the damage.
To initiate a return, refund, or replacement, please reach out to our Customer Care Team at admin@reehalmadinah.com Include the following details:
Name
Email Address
Order Number
Reason for return
Specify whether you are seeking a refund, exchange, or replacement.
Ship your items to: Reeh Al Madinah - DISTRICT BUSINESS CENTER, 29-31 Upminster Rd S, Rainham RM13 9YS, United Kingdom
For items exceeding £50 in value, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Returns, exchanges, and replacements are promptly processed upon receiving your items. We strongly recommend obtaining proof of postage when returning items, and please note that we cannot reimburse the postage cost for returning goods to us.
